The Pitch Hopper ™

MADE IN THE USA

Revolutionary Roofing Wedge.

Frequently asked questions

Product

The Pitch Hopper or a couch cushion?


We created The Pitch Hopper to give workers something that have not had before to allow them to work safer and more efficiently. Yes, couch cushions are free, but you cannot compare a used couch cushion to a specifically designed tool that allows workers to have a level platform to kneel or stand on. The Pitch Hopper will reduce strain and increase productivity for roof workers.




Who can benefit from using Pitch Hopper products?


Anyone that works on a roof, period.




What surface can I use The Pitch Hopper on?


The Pitch Hopper is designed for asphalt shingles.




What makes The Pitch Hopper Unique?


The Pitch Hopper is a patented design that will reduce fatique and increase productivity all while increasing safety and remaining lightweight. There is no other product like it on the market.




Is The Pitch Hopper OSHA approved?


OSHA does not certify or approve any products. Any claim that a product is "OSHA approved" is misleading.




How long will The Pitch Hopper last me?


The Pitch Hopper uses a foam pad to adhere to asphalt shingles. The foam pad will eventually wear out, but we have roofing crews that have used the same Pitch Hoppers for over a year. To elongate the life of your Pitch Hopper please center your weight and avoid stepping on the corners and edges.




What is the difference between The Original Series and The Yellow Series?


The Yellow Series absorbs less heat than The Original Series giving you a cooler working surface in warmer climates. The color is the other difference which provides greater visibilty while operating and makes it less likey to be left behind at job site after a long day.





Shipping

Shipping time?


shipped out within 24 working hours. In stock products that are ordered are typically orders should be shipped out within 1-2 business days from your online order date. Transit time once shipped is typically1-5 business days. If there is back order or extended lead time listed on the product page, you order will ship out in the order we recieve it once in stock. Once shipped your order will be delivered in 1-5 business days via UPS depending on your shipping location. Lead times for back ordered products will be listed on each product page ( when applicable). Thank you for your patience and support.




Shipping cost?


Shipping costs are determined based on your order summary. Please check the header of our website for the most current order amount that qualifies for free shipping.




Does The Pitch Hopper ship internationally?


At this time The Pitch Hopper only ships to the United States and Canada. - according to the United States–Mexico–Canada Agreement, Canada orders are subject to GST and/or duty. You will be contacted by a UPS customs representative after your order ships to pay your custom fees to clear your order for final delivery in Canada. Please check with your local government for precise information on the USMCA impact and international shipping laws. - Orders placed in and shipped to the United States are considered domestic orders, and do not require customs duties or taxes to be paid by the customer.





General

How Can I Order?


You can order your Pitch Hopper easily through our online store at www.thepitchhopper.com. The Pitch Hopper is not responsible for any delays to orders due to circumastances beyond our control such as weather, missing/incorrect addresses, etc. In-Store: We are in ABC Supply, SRS Distriubtion, Carter Lumber Retail Locations




What Payments Are Accepted?


The Pitch Hopper Accepts Discover, Visa, Mastercard, Amerian Express, Paypal




What are The Pitch Hopper terms and conditions?


Link




Can I cancel my Pitch Hopper order?


If you would like to cancel your order, please contact us at right away +1(833) 901-2101.




What is The Pitch Hopper private policy?


link




How can I contact customer service?


Please email us at sales@thepitchhopper.com with the subject line "Pitch Hopper Help" or you can call us at +1(833)901-2101.




How can I track my order?


You will be emailed with the tracking information once your order is processed and shipped out. Please use this to track your order status using email and order number.




What Are Your Operating Hours


Online Store: 24/7/365. Customer Service: Weekdays 9am-6pm Holidays Vary




What Are The Safety Warnings


Please read all safety warnings before use. Detailed warning lables are sent to your email and are placed inside every package. The Pitch Hopper does not replace any safety equipment.





Returns

What is The Pitch Hopper return policy?


The Pitch Hopper offers a 14 day full refund for untouched/unused products. Our products are no longer eligible for a return after the product has been used. If you have any questions or concerns about a return please contact us through email at sales@thepitchhopper.com and we will help you right away.





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