Frequently Asked Questions
How Can I Order?
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
You can also easily make reorders afterwards by clicking the “reorder” button on any of your previously made orders. After clicking the “reorder” button the cart will open and you can change quantities or products.
What payment methods can I use?
You can use all the major credit cards.
Who can benefit from using Pitch Hopper products?
Anybody who gets on a roof, period.
What makes your products different?
Patented Roof Wedge. We are the first to market with a roof wedge product specifically aimed at reducing fatigue, increasing productivity, and provdiing multi-use capability all while remaining lightweight and staying safely secured in place.
What surface do they work on?
Does the foam pad wear out?
The foam pad is designed to last a season or more. Depending on how well you take care of the wedge and what you are using it for, there will be variances in the longevity of your hopper.
What is the purpose of a Pitch Hopper incomparsion to a free couch cushion?
We created the product to give roof workers something they have not had before to allow them to work safer / more efficiently. Yes couch cushions are free, but you cannot compare someones used couch cushion to a specially designed tool that can be kneeled and stood on, and is entirely more functional then cushion. Not to mention not having to deal with the roll up that happens from using a couch cushion. The foam pad will eventually wear down but when using the product correctly you will achieve a lot of usage out of it and will make your days easier. We want roof workers to use Pitch Hoppers to reduce their strain on their body (couch cushions do nothing for that) and increase their productivity helping you do more jobs (the expense will easily offset the amount of extra work you will be able to do).
What is your return policy?
We offer 14 day full refunds for untouched products. No longer eligible for a return after product has been used. If you have a concern about your order or return, please contact us at email@example.com and we will help you right away.
Shipping time will be confirmed on the order confirmation document. All orders are shipped out within 24 hours of purchase.
Shipping costs are determined based on your location and order summary. We ship via UPS or Self-Pick Up. Please make sure you review all shipping options during checkout.
Do you ship internationally?
At this time we ship to United States and Canada. Canadian orders subject to GST and/or duty.
What are the terms and conditions?
You can see the terms and conditions here
Can I cancel my order?
If you want to cancel your order, please do so as soon as possible. If we have already processed your order, you need to contact us and return the product. Please contact firstname.lastname@example.org
What is the private policy?
You can view the private policy here
How to contact customer service?
Please email us at email@example.com with subject line "Pitch Hopper Help"
Can I track my order?
We will send you the tracking code of the shipment when the parcel has been sent.
Normal Business Hours?
We are always open online.
The Pitch Hopper is not responsible for any delays in packages due to circumstances beyond our control such as weather delays, missing/incorrect addresses entered on-line, etc.
Please read all safety warnings before use & take care of your Pitch Hopper. This product does not replace any safety equipment. Detailed warning labels are placed inside the package. These labels are also sent via email for digital download after purchase.